48-HOUR CANCELLATION POLICY: Appointments missed, changed or cancelled within 48 hours of the scheduled start time, will be charged in full. Change requests made prior to 48 hours are accommodated subject to availability.
TEXTING POLICY: Natane is available for questions via text message which she reviews and answers at Monday through Thursday 6 to 7pm throughout the duration of active enrollment in any series. Lengthier exchanges that exceed a 10 minute back-and-forth will be charged at the prorated hourly rate of $300.
OVERTIME POLICY: If a private call extends past its scheduled hour, overtime will be charged at the prorated hourly rate of $300. Subject to Natane’s availability, a client may willingly choose to extend the call and incur the overtime fee. The Lab offers a 10 minute grace period on this policy so the hourly rate sets in once the call exceeds 70 minutes. The grace period or any overtime availability is not guaranteed and is subject to Natane’s schedule and discretion.
RESEARCH POLICY: Client requests for research, feedback and review that exist outside the normal scope of work included in the One-to-One’s can be accommodated subject to availability and will be charged at the hourly rate of $300. This includes reading scripts, drafts of books, reviewing contracts and attending meetings and auditions.